Returns & Exchanges
At Snus Vietnam, we want you to be completely satisfied with your fashion purchases. If your items don't fit or meet your expectations, you can return or exchange them within 14 days of delivery provided they are in original condition.
Initiate Your Request
Contact our customer support team via email or our website portal with your order number and the reason for your return or exchange.
Prepare the Package
Place the unworn items with all original tags attached back into their original packaging to ensure they are protected during transit.
Ship the Items
Send your package to our Hanoi distribution center using a trackable shipping service; please keep your receipt until the return is processed.
Receive Refund or Exchange
Once our team inspects the returned goods, we will issue your refund to the original payment method or dispatch your replacement items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing